Please help us continue the process of improving our service by completing this online survey. Your responses are emailed confidentially from this website. It is important that we have feedback from you, our member-owners, about your experiences with Eastern Maine Electric. The information you send will be kept confidential. You need not sign the survey or indicate your name unless you would like a response to your comments. Thank you in advance for your help. What was your reason for contacting the Co-op? To ask a billing-related question To have service connected/reconnected/transferred To report an electrical problem at my home or business To report an emergency Other Please enter your five-digit mailing address zip code How did you contact us? By telephone By postal service or message carrier By email Submitted a request through the website Visited the office in person Spoke to employee in person outside the office Other Who did you speak with? Billing Department Credit Department Dispatch Center Do Not Know Who I Spoke With Line Workers Customer Service Engineering Dept. If you know the name(s) of the person you spoke with, please type it here: If you spoke with more than one person, please feel welcome to include mroe than one name. Please indicate your agreement with the following statements by circling the number which most closely matches your level of agreement, with 1 meaning that you "Strongly Agree" and 7 meaning that you "Strongly Disagree." The contact person understood my concerns. Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied The contact person answered my questions and concerns. Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied The contact person was clear and polite. Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied My concerns were handled quickly and efficiently. Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied We would appreciate your answers to the questions below. If you do not have time to complete the survey we will be grateful for whatever portion of the survey you are willing to complete. If your concern or request was NOT an emergency, how long did it ultimately take for the Cooperative to answer your request? At first contact The next day The same day Within a week Longer than a week Longer than one week, please say how long If your concern or request WAS an emergency, how long did it take the Co-op to respond? My concern was not an emergency Immediately One-half hour 1/2 to 1 hour 1 - 2 hours 3 - 4 hours 4 - 12 hours 12 - 18 hours Other Other, please specify If your concern or request was not handled right away, were there factors beyond the Cooperative's control that caused a delay? - None -YesNo What comments do you have about the service provided by Eastern Maine Electric in this instance? What changes would you suggest the Co-op take to improve its customer service? Thank you for taking the time to complete this survey. The time you spent will help the Cooperative better meet the needs of its customers. Would you like to be contacted about your comments on this survey? Only if you answer "yes", please type your name and address in the space provided. Please Answer - None -YesNo Address Name E-mail CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
