How are we doing?

What was your reason for contacting the Co-op? *

To ask a billing-related question

To have service connected/reconnected/transferred

To report an electrical problem at my home or business

To report an emergency

Other

Please enter your five-digit mailing address zip code

How did you contact us?* *

By telephone

By postal service or message carrier

By email

Submitted a request through the website

Visited the office in person

Spoke to employee in person outside the office

Other

If you phoned, what time of the day did you call? *

Midnight to 7 a.m.

7 a.m. to 8 a.m.

8 a.m. to 5 p.m.

after 5 p.m.

Who did you speak with? *

If you know the name(s) of the person you spoke with, please type it here:

If you spoke with more than one person, please feel welcome to include mroe than one name.

Please indicate your agreement with the following statements by circling the number which most closely matches your level of agreement, with 1 meaning that you "Strongly Agree" and 7 meaning that you "Strongly Disagree."

The contact person understood my concerns.

<---Strongly Agree | Strongly Disagree--->

The contact person answered my questions and concerns.

1

2

3

4

5

<---Strongly Agree | Strongly Disagree--->

The contact person was clear and polite.

<---Strongly Agree | Strongly Disagree--->

My concerns were handled quickly and efficiently.

<---Strongly Agree | Strongly Disagree--->

We would appreciate your answers to the questions below. If you do not have time to complete the survey we will be grateful for whatever portion of the survey you are willing to complete.

If your concern or request was NOT an emergency, how long did it ultimately take for the Cooperative to answer your request?

At first contact

The next day

The same day

Within a week

Longer than a week

Longer than one week, please say how long:

If your concern or request WAS an emergency, how long did it take the Co-op to respond?

My concern was not an emergency

Immediately

One-half hour

1/2 to 1 hour

1 - 2 hours

3 - 4 hours

4 - 12 hours

12 - 18 hours

Other

Other, please specify:

If your concern or request was not handled right away, were there factors beyond the Cooperative's control that caused a delay?

Yes

No

What comments do you have about the service provided by Eastern Maine Electric in this instance?

What changes would you suggest the Co-op take to improve its customer service?

Thank you for taking the time to complete this survey. The time you spent will help the Cooperative better meet the needs of its customers.

Would you like to be contacted about your comments on this survey?

Only if you answer "yes", please type your name and address in the space provided.

Please Answer:

Yes

No

Address:

Name

E-mail

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